Privacy Policy

PRIVACY POLICY for www.maypoleltd.com

At Maypole Ltd we are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us. This Privacy Policy provides an explanation as to what happens to any personal data* that you provide to us, or that we collect from you and how we protect and manage this data. We do update this Policy from time to time so please do review this Policy regularly.

*Personal data means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address and an email address or other contact information, whether at work or at home.

Information We Collect
In operating our website we may collect and process the following data about you:
i. Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data and other communication data.
ii. Information that you provide by filling in forms on our website, such as when you registered for information or entering details on the Stronghold warranty form.
iii. Information provided to us when you communicate with us for any reason.
iv. Details relating to any transactions entered into our site, including name, address, telephone number and email address, together with data about your use of the website.
v. When you sign up for our newletters you agree to receive regular marketing communications and this privacy policy, as we believe you have a legitimate interest in our company and products. You are able to opt out of these emails by unsubscribing or contact marketing@maypoleltd.co.uk to update us on your preferences.

Use of Cookies
On occasion, we may gather information about your computer for our services and provide statistical information regarding the use of our website.
Such information will not identify you personally it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.
Similarly to the above, we may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and the service that we provide to you.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.
Google Analytics is a website monitoring tool that allows users to see volumes of website visitors, their source and to analyse how the content of their website is viewed and navigated. Google Analytics does not store any personal information about website visitors, but does use persistent cookies to identify repeat visitors.

Use of Your Information
The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:
i. To provide you with information requested from us, relating to our products or services. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.
ii. To meet our contractual commitments to you.
iii. To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.
If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.
Further, we may use your data, or permit selected third parties to use your data, so that you can be provided with information about unrelated goods and services which we consider may be of interest to you.
If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent and only by those means you provided consent for.

If you do not want us to use your data for our or third parties you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data.

Categories of third parties
i. Web based e-newsletter provider
ii. Web developer who hosts www.maypoleltd.com on a secure server
iii. Google Analytics

Storing Your Personal Data
We do not currently transfer your data outside the European Economic Area (EEA). If in the future we transfer your personal data that we collect from you to locations outside of the E E A, we will make sure that the receiver agrees to provide the same or similar protection as we do. Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.
The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk.

The General Data Protection Regulation(GDPR)
In accordance with the General Data Protection Regulation, we have a legal duty to protect any information we collect from you. We will only use your information for the purpose as described and we do not pass on your details to any other third parties unless you have given us permission to do so. You have a right to access your personal data and rectify any inaccuracies.
Please email marketing@maypoleltd.co.uk to request the personal data we hold on you. We will respond in 30 days detailing the personal data we hold on you.
For more information on GDPR please visit the Information Commissioner’s Office (ICO) https://ico.org.uk/ or contact them on 01625 545 745.

Disclosing Your Information
Third Party Links
You may find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
Contacting Us
We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us at marketing@maypoleltd.co.uk.

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